First off I would like to thank you for your amazing software. It has changed our lives.
I recently received an email saying that the payments have been failing to renew the software for this year.
I have been able to make a payment with my PayPal to secure it for the following year, but the client would like it to be on they're company card.
When we initially set up the account the clients card said " Jaseph " on the card instead of "Joseph". So we had to use the typo to set up the account as we had no choice.
They have since received a new card with the correct name on the card " Joseph" .
So concluding, if someone could help me with figuring out how to fix this issue that would be great.
Neither Paddle or Amelia or TMS have immediate support so I cannot fix the issue other than back and forth emails.
That's up to Paddle, it's our reseller, we don't take your data, only your mail. You need to contact them/to write to them at https://paddle.net/contact. And they have the possibility to change this info for you.
Hi,
First off I would like to thank you for your amazing software. It has changed our lives.
I recently received an email saying that the payments have been failing to renew the software for this year.
I have been able to make a payment with my PayPal to secure it for the following year, but the client would like it to be on they're company card.
When we initially set up the account the clients card said " Jaseph " on the card instead of "Joseph". So we had to use the typo to set up the account as we had no choice.
They have since received a new card with the correct name on the card " Joseph" .
So concluding, if someone could help me with figuring out how to fix this issue that would be great.
Neither Paddle or Amelia or TMS have immediate support so I cannot fix the issue other than back and forth emails.
Please help, Thank you
Denis
Hello Denis,
Thank you for reaching out to us.
That's up to Paddle, it's our reseller, we don't take your data, only your mail. You need to contact them/to write to them at https://paddle.net/contact. And they have the possibility to change this info for you.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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