We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3099568
Admin booking for customer
Closed

Comments

  •  3
    Irene started the conversation
    August 8, 2022 at 8:34am

    Dear team,

    I have a questions regarding booking an appointment for a customer as an administrator in the backend.

    In Amelia the following settings are done:

    • Allow admin to book appointment at any time
    • Standard booking window: 2h

    When adding a new appointment from the backend, I get in the "Time" dropdown proposed time slots starting from 12am in 2h steps until 12pm. (This means 12am, 2am, 4am, etc.)

    However, working time is set to start at 8.30h and I would like to book the appointment at e.g. 8.30h (neither 8 or 10am) or 17.30h.

    Is it somehow possible to override the 2h-steps in the backend? The 2h-steps are needed in the frontend, however, I would need to FULLY override all time settings (including buffer time etc.).

    Thanks for your support.

    Best regards, Irene



  •  1,712
    Marko replied
    August 8, 2022 at 9:16am

    Hello Irene,

    Thank you for reaching out to us.

    Unfortunately, it is not possible to override even with that option. When buffer time is enabled or Use service duration for booking a time slot, even the admin cannot override it. It is necessary to turn off those options for booking and then enable them again.

    We understand the need for it and it is a good proposal I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Kind Regards, 

    Marko Davidovic [email protected]

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