We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have activated Stripe and Paypal to my checkout and Stripe is not working..I have cancelled out any other plug ins interfering. Stripe is not working at all. I cannot click to enter card information. However Paypal is still working. Stripe literally worked once but with an 'error' message, however I was able to fill card info.. This is my third message to you and already having so many problems. If this is not rectified I will be requesting a refund. My website is now live and customers are having issues booking.
Hello Tammy,
Thank you for reaching out to us.
We don't have any issues with Stripe. If PayPal works for you and Stripe does not, in 99% of cases it is an issue with wrong credentials. If you want, you can give us temporary admin access to test with our credentials to see if it will work in that case.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
I appreciate you getting back to me. I have double checked the live and secret key and everything appeared correct, my main issue was that the booking plugin was not at all allowing me or anyone else to enter their credit card details when selecting stripe as a payment method. It was a strange issue, on computer and mobile no one was able to click into the fields. I was just about to create a user for you to look into, however, this issue has now seemed to have randomly solved itself. I just wanted to get back to you to mark the issue as resolved. Thanks again.
Hello Tammy,
We are glad to hear that everything has been resolved and that everything is working as it should now. Sometimes it is simply a cashing issue, and as soon as the cache is cleared, everything appears and works as it should.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables