When I configure my system to have a buffer time before and after an appointment, it books out the diary entry including that buffer time.
E.g. If the appointment is for 13h00 for an hour, with a buffer of 15 minutes before and after each appointment, the calendar invitation sent to the client and me (via Outlook integration) indicates a start time of 12h45 and end time of 14h15. It should only reserve 13h00 to 14h00. The rest should be behind the scenes.
So I keep getting queries from clients to know if the appointment starts at the time that they booked, or does it start at the time indicated on the automated calendar invitation.
Ideally, it shouldn't include the buffer time at all in the calendar reservation, but should only include the buffer time in the availability displayed for new appointments.
When you set the buffer time in the service and when the customer books an appointment with your employee, the buffer time will be automatically inserted into the employee calendar.
You just need to disable this option in Amelia/settings/integrations/Google Calendar
As indicated in my original ticket, this is via Outlook integration, not Google Calendar integration.
Also, I just received feedback from yet another client confirming that the buffer time is showing up in their calendar invitations as well. So it is not limited to the employee calendar only.
I'll check if this option is available under the Outlook configs as well. Let's hope it works because it is creating unnecessary confusion.
I disabled the setting as recommended under the Outlook Calendar integration options, and the calendar invitations are still including the buffer time.
I went into my settings and noticed the setting enabled again. I disabled it again and ensured that it is now disabled. I booked a session now and it appears to be working as needed.
It is strange how the setting got re-enabled like that, we never saw it happen before.
But i am happy to see that you have disabled it and that it seems fixed;
We additionaly did some testing on our Test sites - we are not able to reproduce any issues,
so if the setting, hopefully, stays disabled for you this time - it should keep working as intended, to not include the buffer times as part of the invitations.
Please let us know if you notice the issue coming back, and we will do our best to help you as quick as possible.
Thanks for the follow up. I checked and it still appears to be working as designed.
The setting being disabled could have been due to me navigating away from the page before the success pop-up appeared. I can't say for sure.
Something to consider is to have consistency in the UI regarding how updates are applied. Sometimes it is on selection of the new value, and at other times it is dependent on clicking Save after a form has been fully completed. This makes it confusing for a user without a technical background.
Hi,
Is this by design, or is there a bug?
When I configure my system to have a buffer time before and after an appointment, it books out the diary entry including that buffer time.
E.g. If the appointment is for 13h00 for an hour, with a buffer of 15 minutes before and after each appointment, the calendar invitation sent to the client and me (via Outlook integration) indicates a start time of 12h45 and end time of 14h15. It should only reserve 13h00 to 14h00. The rest should be behind the scenes.
So I keep getting queries from clients to know if the appointment starts at the time that they booked, or does it start at the time indicated on the automated calendar invitation.
Ideally, it shouldn't include the buffer time at all in the calendar reservation, but should only include the buffer time in the availability displayed for new appointments.
I hope that makes sense.
Thanks,
Hello Zaid,
When you set the buffer time in the service and when the customer books an appointment with your employee, the buffer time will be automatically inserted into the employee calendar.
You just need to disable this option in Amelia/settings/integrations/Google Calendar
And that is it.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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As indicated in my original ticket, this is via Outlook integration, not Google Calendar integration.
Also, I just received feedback from yet another client confirming that the buffer time is showing up in their calendar invitations as well. So it is not limited to the employee calendar only.
I'll check if this option is available under the Outlook configs as well. Let's hope it works because it is creating unnecessary confusion.
Hello Zaid,
I apologize for not writing immediately Google/Outlook. We have that option, of course, for both calendars
We hope this helps you and we apologize once again.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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I disabled the setting as recommended under the Outlook Calendar integration options, and the calendar invitations are still including the buffer time.
I went into my settings and noticed the setting enabled again. I disabled it again and ensured that it is now disabled. I booked a session now and it appears to be working as needed.
Thanks.
Hi, Zaid
Sorry for the delay
It is strange how the setting got re-enabled like that, we never saw it happen before.
But i am happy to see that you have disabled it and that it seems fixed;
We additionaly did some testing on our Test sites - we are not able to reproduce any issues,
so if the setting, hopefully, stays disabled for you this time - it should keep working as intended, to not include the buffer times as part of the invitations.
Please let us know if you notice the issue coming back, and we will do our best to help you as quick as possible.
Thanks
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks for the follow up. I checked and it still appears to be working as designed.
The setting being disabled could have been due to me navigating away from the page before the success pop-up appeared. I can't say for sure.
Something to consider is to have consistency in the UI regarding how updates are applied. Sometimes it is on selection of the new value, and at other times it is dependent on clicking Save after a form has been fully completed. This makes it confusing for a user without a technical background.
Thanks,
Zaid.
Hi, Zaid
You're welcome, we are happy to help in any way.
I am happy to hear that it is still working as it should. Fingers crossed, it should remain like that.
Thank you very much for this feedback, i will pass the suggestion to our developers;
and they will do their best to implement improvements for the UI, as you explained.
I agree, it would be beneficial for the users, definitely.
Thank again - and of course, please don't hesitate to reach out to us with a new ticket for any new question or issue.
Have a nice day.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you. You too.
Hi, Zaid
Thanks again for the suggestion of the improvement.
All the best from the Team.
Kind Regards,
Miloš Jovanović
[email protected]
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