We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I need to know please if Amelia is GDPR comppliant and to know where this compliance information can be found
Thank you
Hello Cristina,
Thank you for reaching out to us.
In general, it is, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with us. The only thing that you would need to add manually, for now, is to remove user's data if they choose the “forget me” option. We plan to automate this too.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
Thank you for your reply.
It is not really the answer that I was expecting for, as either it is fully compliant or not. It should not exist middle ways, or ' in general is'.
Anyway, please so explain me exactly the paths for performing the actions that you mentioned below.
Also, in the custom fields I need to add a link in the text I have added. But it does not let me add anything else then a plain text. Please see screenshot below. In the text below I would like to add also a reference to the privacy policy and have the link for it, but I cannot. HOw can I do that?
Advance thank you,
Cristina
Hello Cristina,
We do not store this data and we do not have access to it and everything is stored with you on your servers that is very important to mention and when you add the terms of use or consent check box you should be covered. You can create a consent box with the help of our custom fields option. You can read more about it on the following link https://wpamelia.com/custom-fields/.
To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this:
So this text appears as a hyperlink that opens a new tab (target="_blank") and takes the customers to your Terms & Conditions without them leaving the booking form. So the custom field on the back-end would look like this:
As you can see, we made this radio button a mandatory field, so no one can book an appointment without checking the "I agree" button.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables