We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I am trying to customise the 2.0 booking form but when I click on the colour that is currently active there isn't a colour picker appear for me to change it to a new one.
I am using Chrome and there aren't any pop ups being blocked. I have the latest versions of Wordpress and Amelia.
I tried it in edge too but the customisation screen doesn't even load in that!
No other areas appear to be affected.
Many thanks in advance.
Hello Richard,
Thank you for reaching out to us.
Once you go to Amelia/customize section you need to choose 2.0 customize
And after that you will be able to see the global setting/font and color option
And there you can change the color of your booking form.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there,
I've done that and gone into the correct place but when I click on the existing colour to change it doesn't do anything.
I've tried using edge and Firefox but the customise screen doesn't even open on those browsers for 2.0. The original one (1.0) works fine.
Changing the fonts etc all work it's just the colour selection that doesn't.
There are also no errors when using the inspect element on Chrome.
I hope that clarifies things.
Many thanks,
Richard
Hello Richard,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there,
Did you have any joy with this at all?
Many thanks,
Richard
Hi, Richard
Firstly my apologies for all the waiting time.
Thank you for pointing this out for us. I have passed it to our QA testers, and the developers.
They advised me they flagged this as a bug; and they should be able to make a fix quickly, but i can't guarantee an exact ETA.
Of course, i am happy that you made a workaround, that is awesome.
A fix should be included in one of the next updates.
In case if they fix it in between updates, i will make sure to send the fix to you.
Thank you once again.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables