Hi guys, i'm testing your pro plugin right now, I totally love all your features.
I've sucessfuly created services, packages and employees, linking them each other. But the steps form isn't working on front end. Found this error on console:
Uncaught TypeError: Cannot read properties of undefined (reading 'wpAmeliaPluginAjaxURL') at stepForm.21dd44b3.js:9:10887
The form should show in a popup modal after you click on first "Contratar" button.
My site is hosted at CloudWays, with Breeze as cache plugin. If I disable it entirely or its JS combining/minification the step form works as expected.
What I want is to Amelia works without disabling my cache and/or JS management.
Maybe excluding something on JS minification/combining?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We have had similar issues with the booking form not being available when the user is not logged into the back-end and 99% of the time, there is some security option from a hosting provider that causes such an issue.
Can you please contact them and let us know if you managed to resolve this issue?
But I don't think it is the cause of the problem, because I made this test in a new blank page using only the Amelia Step-by-step booking block and it doesn't show neither for non-logged users.
I still think it's a js combining/minification compatibility issue (since the booking form works when I disable it). Like I told you in my very first message:
"My site is hosted at CloudWays, with Breeze as cache plugin. If I disable it entirely or its JS combining/minification the step form works as expected.
What I want is to Amelia works without disabling my cache and/or JS management for the entire site.
Maybe excluding some Amelia's URL on JS minification/combining?"
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
As we have not had customers create popups with that plugin, we are not sure if the below-mentioned solution would work, but you can try it out and let me know if it works or not.
Maybe I didn't explain myself on my previous message.
What I tried to said is that Amelia isn't working on popup but on blank page neither. You can see it in this link I shared: https://luisarreaza.co/amelia-test/ I tried both option: Amelia Step Form guttenberg block and native shortcode block, no success.
What I ask when I mentioned exclude some JS, is you to tell me what JS files (with route url) should I exclude on Breeze plugin to test it out.
It works fine when you turn off combine js in breeze settings. We will work on resolving this in the future, but it should work fine with just turning off the aforementioned settings.
I knew that already... I've even mentioned on my previous messages a couple of times.
That's why I asked for is you to tell me what JS files (with route url) should I exclude on Breeze plugin combining. I don't want to turn off combining JS on my entire site, that would slow down my site.
My apologies, I must have missed that. Thank you for clearing that up. We have passed this to our developers and we will provide you with an update on this as soon as possible.
There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable the "Breeze" plugin from the page where the form did not load like this for example
The calendar should load fine after that, please check it out from your end and let us know if this has helped.
Also, could you provide us with a purchase code or invoice for the Amelia license purchase?
Hi guys, i'm testing your pro plugin right now, I totally love all your features.
I've sucessfuly created services, packages and employees, linking them each other. But the steps form isn't working on front end. Found this error on console:
Uncaught TypeError: Cannot read properties of undefined (reading 'wpAmeliaPluginAjaxURL')
at stepForm.21dd44b3.js:9:10887
The form should show in a popup modal after you click on first "Contratar" button.
My site is hosted at CloudWays, with Breeze as cache plugin. If I disable it entirely or its JS combining/minification the step form works as expected.
What I want is to Amelia works without disabling my cache and/or JS management.
Maybe excluding something on JS minification/combining?
Hello Luis,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Luis,
I performed checks on the front end and the booking form is displayed properly.
Can you please check from your end and let me know if it works fine or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Uros, please check it again but as a non-logged user.
The form is placed in a modal popup after you click on the first "Contratar" button in this page:
https://luisarreaza.co/asesoria-en-marketing-digital/
NOTE: The problem doesn't show for logged users, that made me think it's a cache issue.
Hello Luis,
We have had similar issues with the booking form not being available when the user is not logged into the back-end and 99% of the time, there is some security option from a hosting provider that causes such an issue.
Can you please contact them and let us know if you managed to resolve this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
I've been working all the morning with the Cloudways support team, doing several tests with no luck. This is what they did for me:
"We checked all the server logs and there were no logs generated that would indicate this to be coming from server side.
Additionally our firewall doesn't block such functionalities in any way.
The url works fine with a query string which means that cache is coming from somewhere which is causing this blocker.
We have tried the following to by pass cache :
1- Created local host entry.
2- Disabled Cloudflare.
3- Cleared cache manually
4- Cleared cache from browser and from server ( multiple times )
Unfortunately none of the above has helped."
Hello Luis,
Thank you for the update.
Can you please install the latest version of the Amelia plugin (5.1), test it out, and let us know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again, Uroš.
I updated to 5.2 and the issue still is present.
Hello Luis,
Thank you for providing us with the update.
Which technology did you use to create a popup on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That's the Kadence's Modal Block
https://www.kadencewp.com/kadence-blocks/documentation/pro-addon/modal-block/
But I don't think it is the cause of the problem, because I made this test in a new blank page using only the Amelia Step-by-step booking block and it doesn't show neither for non-logged users.
https://luisarreaza.co/amelia-test/
I still think it's a js combining/minification compatibility issue (since the booking form works when I disable it). Like I told you in my very first message:
"My site is hosted at CloudWays, with Breeze as cache plugin. If I disable it entirely or its JS combining/minification the step form works as expected.
What I want is to Amelia works without disabling my cache and/or JS management for the entire site.
Maybe excluding some Amelia's URL on JS minification/combining?"
What do you think about it?
Hello Luis,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
As we have not had customers create popups with that plugin, we are not sure if the below-mentioned solution would work, but you can try it out and let me know if it works or not.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again,
Maybe I didn't explain myself on my previous message.
What I tried to said is that Amelia isn't working on popup but on blank page neither. You can see it in this link I shared: https://luisarreaza.co/amelia-test/ I tried both option: Amelia Step Form guttenberg block and native shortcode block, no success.
What I ask when I mentioned exclude some JS, is you to tell me what JS files (with route url) should I exclude on Breeze plugin to test it out.
I hope I explained better this time.
Best regards.
Hello Luis,
Thank you for reaching out to us.
Can you please let us know if you use the "Asset CleanUp: Page Speed Booster" plugin we found that there is a conflict with this plugin.
When it is deactivated, the form is displayed fine.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Uroš,
Did you test on incognito browser? I deactivated Asset Cleanup Plugin and tried to load the Amelia Test, but the same error shows again:
Uncaught TypeError: Cannot read properties of undefined (reading 'wpAmeliaPluginAjaxURL') at stepForm.3f72f5c4.js:9:10887
The step booking form shows for logged users, but not for non-logged ones.
Hello Luis,
Thank you for clearing that up.
We have passed this issue to our developers and will provide you with an update, as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Luis,
Here is an update.
It works fine when you turn off combine js in breeze settings. We will work on resolving this in the future, but it should work fine with just turning off the aforementioned settings.
Please let us know if that worked for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Uroš,
I knew that already... I've even mentioned on my previous messages a couple of times.
That's why I asked for is you to tell me what JS files (with route url) should I exclude on Breeze plugin combining. I don't want to turn off combining JS on my entire site, that would slow down my site.
Hello Luis,
My apologies, I must have missed that. Thank you for clearing that up. We have passed this to our developers and we will provide you with an update on this as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Luis,
There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable the "Breeze" plugin from the page where the form did not load like this for example
The calendar should load fine after that, please check it out from your end and let us know if this has helped.
Also, could you provide us with a purchase code or invoice for the Amelia license purchase?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables