Hello Arjan,

Thank you for reaching out to us.

No, that option is only related to the "time slot appearance on the front". We went to your site and as far as we can see all your services are working. You can see it on the screenshots

You have enabled an option where the minimum booking time before the appointment is 10 minutes and you may have tried to book during that time interval and for that reason you could not book.

We cannot replicate the issue, every service we chose worked normally and we were able to book it for today.

Please try again and let know how it goes.

Looking forward to your reply.

Hello Arjan,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Arjan,

Tell me, please, have you changed anything on the site in the meantime? Now we cannot find NEDERLAND - Sup verhuur on the backend and when we search the console on the front an error is displayed. If you changed something please do let us know.

This morning that option worked regularly and the all time slots were displayed.

Looking forward to your reply.

Hello Arjan,

Your service lasts 2 hours, 

you tried to make a reservation at 12:45 p.m., which would then be until 2:45 p.m., and for that reason, you could not book earlier because the next available time slot is from 2:30 p.m.

This applies when the Use service duration for booking a time slot option is turned on. When we look at the other days such as 29, 30, 31, that time slot is available for booking, you can see it on the screenshots

So this is working properly, but you can also see that your time slots are not in order, which indicates that there is a conflict.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). 

If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hope this helps.

Hello Marcel,

We are glad to hear that everything is working now. If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.