Hello Franck,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Franck,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Franck,

Can you please install the 4.5 version of the plugin as we have improvements for separate connections performance?

Please let us know if it works or not.

Looking forward to your reply.

Hello Franck,

Thank you for that.

Looking forward to your update.

Hello Franck,

We have passed this issue to our developers and will provide you with an update as soon as possible.

Thank you for your patience.

Hello Franck,

Thank you for your patience.

Will provide you with an update as soon as possible.

Hi, Frank

Sorry for all the waiting time - we 've been advised by our devs on this issue.

-

At the moment, they are not 100% sure why this issue happens for you,

the string is showing dataTables when the search does not give any results.

At this time, without advanced debugging,  they can offer two workaround solutions :
1.

a Custom CSS which our developer added in your Global Plugin settings:

.wpDataTablesWrapper table.wpDataTable td.dataTables_empty { 
display: none !important;
}

Right now it has an effect as,  when the "loss of data" happens,  nothing will be displayed in the table.

2.

Other suggestion is,  to change a string with any code/text editor in file :

wp-content/plugins/wpdatatables/source/lang/italian.inc.php

- you can change string "sZeroRecords"  to any string you wish to dosplay , for example "table is not loading", or anything else.

Please let us know if one of these two might suffice as a workaround solution.

Thank you

Hi, Franck 

Thank you, i will pass all of the details to our developers again.

They will do their best to find the exact root of this issue,  and to make a permanent fix in the future.

We were not able to replicate the issue on any of our testing sites, and you are the first user to report this kind of issue, so it is a bit tricky to solve;

but we will do our absolute best,   and when the developers find the exact cause, we will implement a fix in one of the future updates.

I will let you know if they require anything else from your end to debug it.

Thank you once again, and please let us know if you encounter any other issues.