We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3092639
cannot add appointment for new customer
Closed

Comments

  •  4
    Roshan Sujeebun started the conversation

    Hi 

    Since yesterday, we are not able to add an appointment for a new customer on our two wordpress sites where Amelia is installed: www.cnhm.mu and www.pranichelaing.mu 

    For an existing customer who has a wordpress account and is an Amelia Customer, we are able to create his the appointment. But for a new customer, we are having  the following error msg "There has been a critical error on this website."

    Can you please assist here to resolve this problem.



  •   Marko replied privately
  •  4
    Roshan Sujeebun replied

    Hi Marko

    Thank you for the prompt reply.

    We installed the latest version of the file and it seems to work ok.

    We really appreciate the prompt response.

    Thank you 

    Roshan 

  •   Miloš replied privately