Hello Felicia,

Thank you for reaching out to us.

I can see that this is a duplicate ticket, and we already covered this topic in another ticket:

https://tmsplugins.ticksy.com/ticket/3085897/

For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

Thank you for your understanding!

Hello Felicia,

Can you please install the attached version of the Amelia plugin, test it out and let me know if it works or not? 

This is also a 5.1 version of the Amelia plugin but contains the fix for WooCommerce.

Hello Felicia,

Looking forward to your update.

Hello Felicia,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Felicia,

Thank you for providing us with the admin credentials.

I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Felicia,

As this seems like a conflict with another plugin, do we have your permission to deactivate some plugins until we find a conflict that caused this issue?

If not, would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hello Felicia,

Thank you for that. 

There is a conflict with a "WPFunnels" plugin, I deactivated it, and now the cart displays the price properly.

Can you please let me know if you use that plugin on your website?

Looking forward to your reply.

Hello Cristobal and Felicia,

Can you please go to ../wp-content/ and see if you have the "mu-plugins" folder?
If you do, check if you have the functions.php file in there - If you do, please add the following code at the end of the file:

function wpamelia_wpfunnels_conflict ($plugins)
{
    $ameliaKey = null;
    $ameliaPlugin = null;
    foreach ($plugins as $key => $plugin) {
        if (false !== strpos($plugin, 'ameliabooking/ameliabooking.php')) {
            $ameliaKey = $key;
            $ameliaPlugin = $plugin;
        }
    }
    if ($ameliaKey !== null && $ameliaPlugin !== null) {
        unset($plugins[$ameliaKey]);
        array_push($plugins, $ameliaPlugin);
        if (!defined('AMELIA_LOCALE_FORCED')) {
            define('AMELIA_LOCALE_FORCED', get_locale());
        }
    }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_wpfunnels_conflict');

If you don't have the "mu-plugins" folder in the wp-content folder, please create one, and then add the functions.php file attached to my response.

Hi Cristobal.

Can you please try this:

<?php
function wpamelia_exclude_conflict_plugins($plugins)
{
     if (!empty($_GET['page']) && strpos($_GET['page'], 'the-name-of-the-page') !== false) {
         foreach ($plugins as $key =--> $plugin) {
             if (false !== strpos($plugin, 'wpfunnels') ||
                 false !== strpos($plugin, 'wpfunnels-pro') ||
               false !== strpos($plugin, 'wpfunnels-pro-gbf')
             ) {
                unset($plugins[$key]);
             }
         }
     }
     return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');

Make sure to change "the-name-of-the-page" and add the actual name of the cart page.

If that doesn't work, try this:

function wpamelia_exclude_plugins($plugins) {
    if (!defined('DOING_AJAX') || !DOING_AJAX || !isset($_GET['action']) || false === strpos($_GET['action'], 'wpamelia_api')) {
        return $plugins;
    }
    foreach($plugins as $key => $plugin) {
        if (false !== strpos($plugin, 'wpfunnels') ||
            false !== strpos($plugin, 'wpfunnels-pro') ||
            false !== strpos($plugin, 'wpfunnels-pro-gbf')
        ) {
            unset($plugins[$key]);
        }
    }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_plugins');

Let me know if that helps.

Yes, Cristobal, that is correct.

I'll ask our developers to check it out again, and I'll get back to you as soon as I hear from them.

Would you mind opening a new ticket, though (since this is Felicia's ticket), and ask for me so in case you end up with one of my colleagues, they transfer the ticket to me?

Sorry, Felicia, I wasn't aware - you haven't responded in 8 days, so I figured you just removed the other plugin.

Anyway, we'll get back to you both as soon as we hear from our developers.