Hello! One more question, thanks for your attention, why don't you want to load the form on some devices, specifically IIphones that are located in the United States, is there some kind of problem with reference to this, or some kind of specific configuration?
No, we do not have restrictions and you do not need a special configuration for iPhone. We have thousands of users from the US that are using iPhone-s with Amelia. Can you please try and purge the cache from the device and from your browser and please let us know if that has solved the issue.
Good morning Marcos, the problem persists. I would like a technical support telephone number because for some reason the forms do not load me in the United States, but in Latin America yes, but the company is destined to be from the United States, perhaps there is some confusion or something that I have missed if you could communicate me by email direct attention would be great since I need to start scheduling my appointments
We are based in Europe and we can see your booking form
As for not showing in the US, we will admin access so that we can investigate further.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Please grant us temporary Administrator access credentials, as I mentioned - then we will be able to test, if this only happens to users who are not Admin, possibly.
-
Can you tell us , if you log in as Administrator - can you see the form without issues?
-
This might be a permissions issue.
If that is the case, please disable any security plugin you might have - if that does not help,
also contact your service provider and show them these error pictures that we shown you - they might be able to resolve it for you.
Hello Rosenyl,
Thank you for reaching out to us.
No, we do not have restrictions and you do not need a special configuration for iPhone. We have thousands of users from the US that are using iPhone-s with Amelia. Can you please try and purge the cache from the device and from your browser and please let us know if that has solved the issue.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Rosenyl,
We are based in Europe and we can see your booking form
As for not showing in the US, we will admin access so that we can investigate further.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Rosenyl
After further inspection of the page, we encountered two Ajax 423 errors.
We can initially see the Service selection, but if we select and press "Continue", the time slots are just spinning and the error occurs.
These are the error messages from both errors :
-
My advice is to first check the version of Amelia. If you don't have the latest version 5.1, please update.
Updating the plugin to the latest version
If that does not help;
Please grant us temporary Administrator access credentials, as I mentioned - then we will be able to test, if this only happens to users who are not Admin, possibly.
-
Can you tell us , if you log in as Administrator - can you see the form without issues?
-
This might be a permissions issue.
If that is the case, please disable any security plugin you might have - if that does not help,
also contact your service provider and show them these error pictures that we shown you - they might be able to resolve it for you.
-
Let us know how it goes. Thank you
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables