We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
We are using AMELIA and are very happy.
We have an issue and want to ask you for a solution?
After you open a Avent for booking and enter the Name, E-Mail Phone and click continue (Weiter) the page scrolls in a manner that we lost focus. We need to scroll up to see the next panel.This is of course a very bad experience and we would love to fix this.
That is why we ask you how?
Kind regards
Philipp
Hello Philipp,
Thank you for reaching out to us.
We are glad that you like Amelia and that you are satisfied. Regarding the scroll, we went to your site and tried to book the event and did not see any issue. We are sending you a short video where you can see what it looks like when we book on your site.
But it can also depend, for example, on your description of the event, if the description of the event is long, it will open up a description of the event that customers can read, and then they will have to scroll down or up. This is normal behavior and there is nothing we can do about it if that is what you meant.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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Hello Mark
Thank you for your reply.
I guess, that I could nit explain exactly the issue we have. I made a loom screen recording that shows the usability issue. We think that this is a bug that needs to be fixed on your side. I am right?
https://www.loom.com/share/4f6f3a8794d740b082e7fbe374e658f9
Looking forwards. Kind regards. Philipp
Hi, Philipp
Sorry for the waiting time.
We have passed this to our QA testers - and they are able to replicate the scrolling, or rather "lack of automatic scrolling" on a couple of our Demo Sites.
We are waiting for the official confirmation, i will report back for you to advise further on the matter.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Philipp
I can confirm that our developers have flagged this now, officially as a bug.
Thank you very much for pointing it out for us.
The developers will do their best to make a fix as soon as possible.
I hope they will implement a fix in one of the upcoming updates, but i can't guarantee an exact ETA.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;
and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
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In case if the devs make a fix in between updates, i will make sure to come back to send the fix to you straight away.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables