We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have added booking and customer panel to our website ( via shortcode) , amelia customer also is created automatically upon registerring the user. customer now can book easily a new appointment ( after loging in to our website) but cannot see the customer panel to manage booking ...it shows a box to send email link , even if we follow the email link, it lands in the same page asking for email address again... seems the customer panel doesnt recognize the user.
Hello Arash,
Thank you for reaching out to us.
Please send us a booking page where we can test this and a coupon for a service if service needs to be paid upfront.
Also please check if this notification i enabled in Amelia /notifications
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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