We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support.
Simple question : My employee LAURENCE of my salon wants to book an appointment as a client. But I am not able to create the client LAURENCE because her email is already used. You see.
In the system AMELIA, an email can be used once if I understood correctly, either I used the email for her employee acount or for her client account.
Do you know a solution to allow an employee to book an appointment with another colleague as an employee ?
Thank you and best regards,
Fred
Hello Frédéric,
Thank you for reaching out to us.
The employee must not be a customer and an employee because this leads to role conflicts and can cause various conflicts within the plugin.
It is best for your employee to book from an incognito window with a different email address or you can create a new customer but with a different email address that is not related to his profile in order to avoid creating a conflict.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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Hi Maro,
I understand this constraint. We can close this case.
I will find a workaround solution for this issue.
Thanks and regards.
Fred
Hello Frédéric,
Glad to hear that.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables