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Dear Support,
Some of my salon clients receive an email confirmation with the appointment time but not the day of the booking.
They arrive at the salon confident that they have an appointment. But we can't find them in the schedule.
Do you have any idea what is causing this problem?
Thank you in advance.
Thank you and best regards,
Frédéric
Hi Milos,
Thank you very much for your investigation. I really appreciate.
On 25 of July at 1pm, I upgraded the server (CPU/RAM). And from this upgrade, I have no new complaint. Is it possible this capacity issue could be the root cause?
Anyway we can close because I have no new complaint at this moment.
Thank you very much to AMELIA support for their help.
Fred
Hi, Frédéric
Thank you for the update.
Yes, i agree with you. It is possible that something regarding that capacity was the issue;
but i am very happy to see that you don't have any further issues reported for now
Hopefully, it should stay like that.
Please let us know if you see any issue again - for now we can close the ticket.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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