We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
Some of my salon clients receive an email confirmation with the appointment time but not the day of the booking.
They arrive at the salon confident that they have an appointment. But we can't find them in the schedule.
Do you have any idea what is causing this problem?
Thank you in advance.
Thank you and best regards,
Frédéric
Hi Milos,
Thank you very much for your investigation. I really appreciate.
On 25 of July at 1pm, I upgraded the server (CPU/RAM). And from this upgrade, I have no new complaint. Is it possible this capacity issue could be the root cause?
Anyway we can close because I have no new complaint at this moment.
Thank you very much to AMELIA support for their help.
Fred
Hi, Frédéric
Thank you for the update.
Yes, i agree with you. It is possible that something regarding that capacity was the issue;
but i am very happy to see that you don't have any further issues reported for now
Hopefully, it should stay like that.
Please let us know if you see any issue again - for now we can close the ticket.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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