We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
I Have a question. On Email notification definitions, the SMTP and Mailgun option are not showing. Are they only available for the Amelia paid version? Please see the print screen attached.
I want to buy the plugin but before that I would like to test it, because I already tested several plugins and all have bugs and I am a little bit scared of saying to my client to buy this and then I am not hable to configure it or there are bugs problems. Can I have a temporary licence to try this in my test website?
Looking foward to hearing from you. Thank you very much.
Kind regards,
Joana Lapa
Hello Joana,
Thank you for reaching out to us.
As you said, these options are available in the premium version of the Amelia plugin. In regards to the free trial, unfortunately, we do not offer free trials, but you could purchase an Amelia license and if you feel that the product just doesn’t work for you, you can request a refund. As Amelia is a digital non-revokable product, we issue refunds only within 15 days after purchase. In case you decide to use this option, please provide us with feedback as it is vital for us to make Amelia better with each release.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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