We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3088096
google calendar
Closed

Comments

  • maguire started the conversation
    July 20, 2022 at 5:13pm

    Hello,
I'm coming to you because I'm having trouble getting reservations on my website to fit into the google calendar
Indeed, I followed the documentation but an element must avoid me
Google tells me that amelia has good access to my Google Calendar, but when taking reservations it does not integrate
And also when I'm on the employee page, a notification tells me that Amelia can't connect to Google
Waiting for your return
Sincerely Steve

  •  1,705
    Uroš replied
    July 20, 2022 at 5:16pm

    Hello Maguire,

    Thank you for reaching out to us.

    If you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the Google Calendar, but (s)he dropped out.

    9761862658.png

    They usually drop out when the App you created in Google Developers Console is not published, so first access your Google Developers Console, and go to the OAuth Consent Screen. In there, make sure the app is published:

    1270691228.png

    After you do this, you'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_google_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_google_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Google Calendar.

    2181616784.png

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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