As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #3087903
Email notifications from customer bookings
Closed

Comments

  •  2
    J started the conversation
    July 20, 2022 at 1:03pm

    Hi all,

    I am preparing a website for a client and am in the stages of testing WP Amelia plug-in for them.

    The problem is: even though I have configured the notifications to my company Gmail account, I am not receiving any of these booking confirmation emails. I have configured the SMTP settings and have set up App passwords on Google, but still haven't received anything. Nor do they appear in my Spam folder.

    When I test out the bookings on my other work email, from the customer side, I do receive these emails (but not on the company side). So the plugin appears to work on the customer-end at least. But I have no way of keeping track of my bookings through the company email

    Let me know how this could be helped. I am happy to grant temporary admin access for this problem.

    Thanks!

  •  1,733
    Marko replied
    July 21, 2022 at 12:16pm

    Hello Jasper,

    Thank you for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables