When an appointment is cancelled, the cancellation email (the one that goes to the employee) does not show the customer_full_name as you can see in the photo. But It's added in the email template.
Here. You can see I added it to the email template.
This also happens when an appointment is rescheduled.
The customer's full name should go after "con" and before "han".
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi.
When an appointment is cancelled, the cancellation email (the one that goes to the employee) does not show the customer_full_name as you can see in the photo. But It's added in the email template.
Here. You can see I added it to the email template.
This also happens when an appointment is rescheduled.
The customer's full name should go after "con" and before "han".
Any help or explanation is appreciated.
Kind regards.
Hello Ovidio,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Miloš. I'm glad I could help.
Let me know if they were able to replicate the issue.
Kind regards.
Hi, Ovidio
I have confirmation from our QA testing Team, they are able to replicate all of these issues.
Thank you very much for helping us to display the "issue behaviour" with the videos, and detailed descriptions;
it has certainly helped to speed up the process.
Now our developers will work to make a fix for all of these bugs that you have found.
We hope they should be able to fix them in one of the upcoming updates - but i can't guarantee and ETA with 100% certainty.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;
and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
In case if they find a fix in between updates - i will make sure to come back to your tickets, and to send you the fix.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables