We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3087548
Email repetition on rejected customer
Closed

Comments

  •  1
    Ovidio started the conversation
    July 20, 2022 at 4:22am

    Hi.

    I'm having a problem. 

    When a customer books an appointment (on-hold status with woocommerce) and then the admin cancel it (because the payment wasn't received), the customer receives an email saying that its appointment was reject (I have it set it up like that) and still shows in the appointment page. 

    And that's not a problem. 

    The problem is that when another customer pays for the appointment  (the same date that the previous customer) and gets the completed status from woocommerce. The previous customer receive (again) and email saying that its appointment was rejected.

    2285451046.png

    Also, when a appointment gets rejected. The employee receives an email saying that the appointment was rescheduled. When it wasn't. It was cancelled/rejected. It gets two email. The cancelled one, and the rescheduled one.

    I'm using WP Mail for sending the emails.

    I appreciate any help or explanation.

    Kind regards.

  •   Miloš replied privately
  •   Ovidio replied privately
  •   Miloš replied privately
  •  1,894
    Miloš replied
    July 25, 2022 at 4:32pm

    Hi, Ovidio

    We can confirm that we definitely isolated a bug that is causing the issues you have for both notifications and the status changes between Amelia and WooCommerce.

    As we mentioned on your other ticket,  our developers are on the case, they will do their best to make a fix as soon as possible.

    It should be included in one of the future updates.

    In case if they find a fix in between updates, we will make sure to contact you and to send you the fix right away.

    Thank you for reporting this for us, and for your patience.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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