Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Can you please tell me if there was any customer that reported that the SMS notifications were not being delivered to them as all of the SMS notifications are displayed with the "Delivered" status?
We performed checks on the SMS provider and all the SMS notifications are displayed as delievered.
We even tried to send it to our number and it worked fine.
It could be that some of the customers/employees are on the national DNC list (Do not contact list) which indicates that they will not receive any calls, SMS notifications from contacts that are part of some platform.
My sms system is charged but neither the customer nor I can receive the text message
Hello Ling,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi there Uroš Jovanović
Sorry I forget it
We website address ： spafh.com/wp-admin/
Hello Ling,
Can you please tell me if there was any customer that reported that the SMS notifications were not being delivered to them as all of the SMS notifications are displayed with the "Delivered" status?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi there Uroš Jovanović,
Sorry our clients and our staff unable receive the text for appointment confirmation.
Only available the notification after appointment is via email.
Pls advise !
Expect to hear from you ASAP.
Sincerely,
Ling
Yes, all of the SMS notifications are displayed with the "Delivered" status But actually nobody received the text.
Thanks
Hello Ling,
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Ling,
We performed checks on the SMS provider and all the SMS notifications are displayed as delievered.
We even tried to send it to our number and it worked fine.
It could be that some of the customers/employees are on the national DNC list (Do not contact list) which indicates that they will not receive any calls, SMS notifications from contacts that are part of some platform.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš Jovanović,
Thank you for your support. I will do a test to see if it successfull or not.
I will let you know if sth wrong again.
Best Wishs,
Ling
Hello Ling,
Thank you for that.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables