Hello Christophe,

Thank you for reaching out to us.

At the moment, it is not possible to put different working hours periods that overlap as you could only set the working hour period for a service to start at 8 am and finish at 9 am, and then create another period for a different services.

You could create a new employee that will be assigned to a different service and this will work fine for you.

If you do not want to have them created with a different email, you can do the following:

All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.

The only way you can do this is through the database, so you'd need to navigate to wp_amelia_users table (please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_users table). Then, go to Structure of that table, and drop the "email" index:

After that, go back to the table (click on "Browse" in top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.

Hope this helps you.

Please reach out to us if you have any other questions.

Hello Christophe,

Glad to hear that we managed to make it work.

My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? 

Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.

If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!

It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.

Thanks in advance

Hello Christophe,

Thank you very much for that.

Here is the $10 credit for SMS notifications: 98EB71B9

Please reach out to us if you have any other questions.

Hello Christophe,

First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating success stories of our loyal and successful customers, and we would really appreciate it if you would like to be a part of that.  

If you are interested, the next step would be to organize an interview and talk about your business and what you have been using Amelia for. Please let me know your thoughts on this. 

I am looking forward to hearing from you.