We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I need to be able to manually credit a customer with a purchase made on site or through another platform, but so they have the credits to book the classes through Amelia. How do I do this? Alternatively how do I create an appointment for a customer beyond one? I can create an appointment maanually but not 24 of them...
Thanks
Erin
Hello Erin,
Thank you for reaching out to us.
Unfortunately, currently, this feature is not built-in in Amelia. We do not have "that type of credit option". An appointment in Amelia can be free or they can be paid with one of the payment getaways that we have integrated with Amelia.
When you create an appointment and set the date and time, the option to repeat this appointment will appear.
This is a recurring appointment option that you have to enable for a specific service and after that, you will be able to create a recurring appointment from the back.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Thank you for that explanation and screenshots. I think that will be an acceptable workaround for now, but it would be great if you could have a way of crediting customers accounts in the future.
Hi, Erin
We have been advised by our developers.
They will do their best to develop a solution to achieve what you described here, we will do our best for it to be as soon as possible, but we don't have an ETA on it.
For the time being, we can only use a workaround.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;
and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables