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Hi,
We recently received the feedback from customers who could not finish the booking process.
When filling in the booking form and proceeding to the payment gate, the screen keeps loading (see screenshot).
I have noticed that the plugin was not activated anymore on wordpress. I reactivated it now but the problem is still the same.
Do you know this problem?
Thank you for your help.
Best regards,
Jan
Hello Jan,
Thank you for reaching out to us.
We have checked in your console and the issue is not with Amelia the issue that you are not using HTTPS.
In order to be able to use Stripe you need to have an HTTPS secure connection
On the screenshot, you have the link that is automatically presented where you can read more about it in the Stripes documentation.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thx for your support.
I reached out to stripe and they agree that the problem is the protocol (HTTP instead of HTTPS).
However, they tell me that this problem does not lie on their side but on the third party. Since Amelia is the one who is passing integration to Stripe.
Do you know if this issue has popped up recently with other clients?
Thanks and best,
Jan
Hello Jan,
This issue will appear to anyone who doesn't have HTTPS. I personally did not have such a case lately because most of our users who use this option have HTTPS. I'm afraid that there is no way to go around this. It can not be used unless you use HTTPS.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables