Hi, bonnier 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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Please make sure that you have the latest Amelia version 5.1.

If you already have latest version,

It is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme.

Can you please change the theme and see if the issue is resolved? 

If not, then please deactivate all other plugins except for our plugin, 

purge all cache of the site, then refresh the page where the issue is, and see if the issue stops. 

If it does, then start activating other plugins one by one, and after each activation refresh the page to see if the issue comes back. 

Once it does reoccur, you will have found the plugin causing the issue.

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Please let me know if you isolated the conflict;

If not, i can take a remote look for you.

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Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.