We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Please guide me how to change the Event Title and Description is displayed in the Google Calendar. I wish to include some additional fields like "customer name" in the title.
Thank you.
Roshan
Hi, Roshan Sujeebun
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
You can edit the informations that get passed to the employee's Calendar in the 2way Google Calendar sync, by going into Amelia settings/ integrations/ Google Calendar ,
and you will find Event Title and Description.
There you can use various placeholders, which you can copy and paste from Amelia email Notification settings.
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If you need to edit the ICS file that gets sent to customers via Email notifications ( if you have that enabled), you can also edit this in Amelia settings / Notification settings / Set ICS File Description :
Let me know how it goes, and if you have any questions
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Miloš
Thank you so much.
it is working perfectly now.