Please guide me how to change the Event Title and Description is displayed in the Google Calendar. I wish to include some additional fields like "customer name" in the title.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
You can edit the informations that get passed to the employee's Calendar in the 2way Google Calendar sync, by going into Amelia settings/ integrations/ Google Calendar ,
and you will find Event Title and Description.
There you can use various placeholders, which you can copy and paste from Amelia email Notification settings.
-
If you need to edit the ICS file that gets sent to customers via Email notifications ( if you have that enabled), you can also edit this in Amelia settings / Notification settings / Set ICS File Description :
Let me know how it goes, and if you have any questions
Hi,
Please guide me how to change the Event Title and Description is displayed in the Google Calendar. I wish to include some additional fields like "customer name" in the title.
Thank you.
Roshan
Hi, Roshan Sujeebun
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
You can edit the informations that get passed to the employee's Calendar in the 2way Google Calendar sync, by going into Amelia settings/ integrations/ Google Calendar ,
and you will find Event Title and Description.
There you can use various placeholders, which you can copy and paste from Amelia email Notification settings.
-
If you need to edit the ICS file that gets sent to customers via Email notifications ( if you have that enabled), you can also edit this in Amelia settings / Notification settings / Set ICS File Description :
Let me know how it goes, and if you have any questions
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Miloš
Thank you so much.
it is working perfectly now.