We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I've a problem starting the last 2 updates: when I try to add e date on a backend, only one location is available, also if that location is not the right one for the day selected.
In my case I have 4 location: Florence (THU and FRI) , Milan(WED), Sansepolcro (MON) and Online (WED).
On the frontend everything is fine, on the backend if I try to add a date only Milan is available, also with admin account.
I tried with more than an admin account but is always the same thing.
Before 6.00 update everything was fine.
It' very important to solve it URGENTLY.
I've purged tha cache with Total Cache but it's the same.
Please help me!
Hello Francesco,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Just to be precise, I incorrectly used the word "date" instead of "appointment"
I try to rewrite it more clearly:
Hi, I've a problem starting the last 2 updates: when I try to add a new appointment on the backend, only one location is available, also if that location is not the right one for the day selected.
In my case I have 4 location: Florence (THU and FRI) , Milan(WED), Sansepolcro (MON) and Online (WED).
On the frontend everything is fine, on the backend if I try to add an appointment only Milan is available, also with admin account.
I tried with more than an admin account but is always the same thing.
Before 6.00 update everything was fine.
It' very important to solve it URGENTLY.
I've purged the cache with Total Cache but it's the same.
Please help me!
Hello Francesco,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Francesco,
We've investigated this a little deeper and there is a minor bug. Our developers are working on it and we hope it will be resolved soon. Unfortunately, we cannot give you the eta, but it will be fixed as soon as possible.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It's not a minor bug, because the agenda is always wrong and customers receive a confirmation email with a wrong place. They call scared and we waste a lot of time.
It is totally unacceptable to say "we don't know when we will fix it" please change your pipeline and update the app asap to fix this problem that didn't exist until Update 5.
Many thanks.
Hello Francesco,
Of course, we will do our best to fix it as soon as possible, when we said that we don't have an eta, we meant that we couldn't give you a precise date, but we will do our best to fix it as soon as possible.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables