We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
there are bugs in my version.
1) It is not possible to access the employee panel
2) or the customer profile account.
3) When a customer wants to book a lesson, there is the loading wheel that does not stop
Hi, Karsenti
It is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin,
purge all cache of the site, then refresh the page where the issue is, and see if the issue stops.
If it does, then start activating other plugins one by one, and after each activation refresh the page to see if the issue comes back.
Once it does reoccur, you will have found the plugin causing the issue.
-
Please let me know if you isolated the conflict;
If not, i can take a remote look for you.
Kind Regards,
Miloš Jovanović
[email protected]
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Ok it is a conflict with Google Listings and Ads. Now it's working. Who can fix this issue please ? I need to have Google Listings and Ads too
Hi, Karsenti
I am told by our Developers that we should launch an Update with the fix tomorrow - or perhaps at Monday, i can't guarantee with 100% certainty, but they are almost finished ,
they will launch a fix for this conflict in the new Amelia version.
So, as soon as you see the new Amelia update > you should update the plugin and you will be able to use the Google Listings and Ads extension along with WooCommerce and Amelia.
We will be here to assist along the way, if needed, of course.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Karsenti
I just want to follow up on this issue/conflict with the Google Listings and Ads plugin.
Our developers have released a version with the fix;
so please update Amelia to 5.1 version - and you should now be able to use the Google Listings and Adds, without issues, combined with Amelia.
Updating the plugin to the latest version
Let us know if you still encounter any issues. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables