We are sending you a short video where you can see that the booking form on your "striking" website appears and that everything works normally and as it should.
You can try with several different devices from a friend, for example, to check and see that the form appears. Whatever device we access from and we have tried several, the form appears.
As my colleague mentioned It is some security plugin or some security settings (not only hosting) that block the form.
You have to check and adjust that. Amelia does not have such an option this is not an issue with Amelia. And from several devices, we managed to access it without any issues and we could book an appointment.
This issue seems to be happening on a handful of installations, but on the majority of websites it is working without issues.
This means that there's nothing that we can do in the plugin's code since the issue is happening on specific websites. This usually implies there's a conflict with something else you have installed on your site.
Please open a new, private ticket, where you can provide us with your website's Admin credentials, so we can log in and take a look.
The new step by step booking form is not showing.
I've used the [ameliastepbooking] shortcode but nothing shows.
Other step by step 1.0 shortcodes do function normally.
Can you please advise?
uHello Tom,
Thank you for reaching out to us.
I have performed checks on your website and the new booking form is displayed on the page.
Can you please confirm that this is the case from your end as well?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
Both me and my web administrator have checked, but it's not showing for us.
Not in Chrome or Safari.
Hello Tom,
Can you please provide me with the URL of the page for which you sent the screenshot?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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https://striking.nl/test/
Hello Tom,
Thank you for that.
This is due to a security measure from the hosting provider. Can you please reach out to them and they will be able to assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
The hosting provider tells me there's no form of security measure that should block that.
Could you please be more specific?
It just seems like a bug - since with the old form i have no problems at all.
I have the same issue...
1.0 works.
2.0 does not.
Hello Tom and Jimbo,
We are sending you a short video where you can see that the booking form on your "striking" website appears and that everything works normally and as it should.
You can try with several different devices from a friend, for example, to check and see that the form appears. Whatever device we access from and we have tried several, the form appears.
As my colleague mentioned It is some security plugin or some security settings (not only hosting) that block the form.
You have to check and adjust that. Amelia does not have such an option this is not an issue with Amelia. And from several devices, we managed to access it without any issues and we could book an appointment.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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This new version appears to not work for me either. I'm switching back to the 1.0 version until this gets addressed.
Hello Robert.
This issue seems to be happening on a handful of installations, but on the majority of websites it is working without issues.
This means that there's nothing that we can do in the plugin's code since the issue is happening on specific websites. This usually implies there's a conflict with something else you have installed on your site.
Please open a new, private ticket, where you can provide us with your website's Admin credentials, so we can log in and take a look.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello,
I met exactly the same problem : [ameliastepbooking] ; [ameliacatalogbooking] display nothing whereas all the other shortcodes work.
My client would like to try the plugin before subscribing. But we need a subscription to send you a ticket...
How can we do? I can't tell my client to pay a subscription for something we have no garanti it will work.
Thank you,
Lucas
Hello Lucas.
You can always open a pre-purchase ticket on this link: https://tmsplugins.ticksy.com/submit/#100013341
It doesn't require a purchase code, so you can submit a ticket where we can see what's going on with the plugin.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables