Hello Daniel

Thank you for reaching out to us.

Amelia can't store new appointments based on new events in Google Calendar, nor can it update the appointments in Amelia based on changes in the Google Calendar event.

The integration can only remove existing busy events from employee's availability, so if there's an event for July 13th from 07:00 - 09:00, and your employee works from 07:00 - 12:00, the time slots between 07:00 and 09:00 will not be offered.

Hi, Daniel 

Sorry for the delay

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If i understood, when you create appointments in Amelia > they correctly get passed to Calendar, and create Busy slots?

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But if you add Calendar Event > it does not create busy slots in Amelia?

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If that is the case, please check these points :

Can you please double-check these points?

Did you enable this setting in Amelia settings > Integrations > Google Calendar: 'Remove Google Calendar Busy Slots' :

And did you connect the employee to their Google Calendar on the employee profile?

Another important note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. That way, time slots occupied by those events will be removed from Amelia calendar.

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Also, please check this number , in Amelia settings / Integrations / Google Calendar :

Maximum Number Of Events Returned:

If you set this too low, such as 50  >  After the Calendar returns 50 events, it will stop making Busy Slots in Amelia ,  so please increase it to a higher number.

Depending on your server performance, if it is not great, perhaps try with lower numbers first, such as 1000;

but if you have a good server, try 2000.

More details on this page, if you can please double-check everything from there as well.

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Let me know if that fixed the issue? Thanks