The booking system shows up on the front end ONLY when I'm logged into WP. As soon as I'm logged out, it disappears. I'm using the latest version of Google Chrome.
We tested it once again and all forms work for you both on desktop and mobile. Themes are displayed differently in the mobile version, in order to access bookings on your theme, you need to click on menu/programs/studio bookings.
This is how your theme works for mobile. On the screenshots that we are sending you, you can see that Amelia works on your mobile well and there is no issue as far as we can see, everything is working as it should.
If you have any more questions please open another ticket and we will gladly help you there.
We were still unable to replicate this issue. Can you please let me know if there is any correlation between those customers that do not have the form displayed? Like browser or same device?
The booking system shows up on the front end ONLY when I'm logged into WP. As soon as I'm logged out, it disappears.
I'm using the latest version of Google Chrome.
Hello Samantha,
Thank you for reaching out to us.
We do not see that there is any issue. We just went to your page and we can see your booking form
And as far as we can conclude, everything works as it should and you do not have any issues.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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Hi,
This is what I see when I'm not logged into WP.
We are also getting complaints from other volunteers that they can't see the form either.
Hello Samantha,
As my colleague mentioned below, we cannot reproduce this issue on our end.
Can you please try from any other device and let me know if it is the same?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Here's a screenshot from Chrome on an Android phone.
Hello Samantha,
We tested it once again and all forms work for you both on desktop and mobile.
Themes are displayed differently in the mobile version, in order to access bookings on your theme, you need to click on menu/programs/studio bookings.
This is how your theme works for mobile. On the screenshots that we are sending you, you can see that Amelia works on your mobile well and there is no issue as far as we can see, everything is working as it should.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi guys,
This problem is still occurring for people trying to book on the website.
See attached the recent complaints and a screenshot of what's happening.
It works for some, but not for others.
Hello Samantha,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hello Samantha,
Thank you for your patience.
We were still unable to replicate this issue. Can you please let me know if there is any correlation between those customers that do not have the form displayed? Like browser or same device?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi,
There doesn't seem to be any clear correlation between users.
It happens for me on both Chrome, Edge, and other browsers.
The only time it displays for me is if I'm logged into the back-end of WordPress.
The other volunteers having this problem don't have the ability to log into Wordpress so this isn't a factor for them.
Do you see any kind of console errors on your end when you load the booking page that could explain the display error?
Hello Samantha,
We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Samantha,
Thank you for reaching back out to us.
It is difficult to replicate an issue that happens on some devices.
I have checked this from my end and in all cases, the booking form is displayed.
Linux (Google Chrome):
Linux (Mozilla):
Xiaomi Poco (Chrome):
iPhone 11 (Safari):
Please provide us with some screenshots/screen recordings of this issue.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables