We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
we've made the integration with G-Calendar, and from some tests with appointments in Amelia we'd noticed that apparently there have been overscheduling. We've tagged the G-Calendar events as busy, as recommended but it still happens.
I would like to know how to solve this situation with the 2 way sync between both platforms ( amelia and google calendar).
Hello Ana
Thank you for reaching out to us and sorry for the late response.
Please access Settings/Integrations/Google Calendar and check if you enabled the "Remove Google Calendar Busy Slots" slider. If you have, you maybe have a lot of busy events in Google, and the threshold is reached fast, so also check the "Maximum number of events returned" and increase that.
Let us know if that helped.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
just to be clear. This wont delete the events from Google Calendar?
Hi, Ana
You can rest assured that Amelia will not delete any Google Calendar events .
"Remove Google Calendar Busy Slots" , is only used to make busy time slots in Amelia,
so that all the time spans in the calendar that are marked as "busy", they will be "not available for booking" in Amelia.
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Let us know if you have any questions.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables