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  Public Ticket #3080947
Appointments not loading on front or back end
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  • Jessica Teller started the conversation

    Appointments on back end not loading - showing hour glass and spinning wheel. Noone is able to book on front end - showing same thing. I am able to pull up the calendar and employees and customers but appointments not working. This started happening yesterday after working perfectly for weeks.

    I have a buddyboss wordpress site and app .... as stated, everything was working seemlessly until yesterday. 

  • Jessica Teller replied

    Upon looking further, I see that it shows that I have 22 services but when I go to the service section, they are not listed. They are listed under employees as assigned to the employees but not shown on the services list. I assume this is the reason for the hour glass

  • Jessica Teller replied

    Here is a screenshot of what I described

  •  2,572
    Aleksandar replied

    Hello Jessica

    Sorry for the delay.

    There could be a few reasons for this, but until we take a look at your site, we can't exactly say what causes the issue.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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