We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I would like to know how to change the visual appearance of a placeholder on emails. For the %package_appointments_details%, I would like to put each appointment on a separate line so that it's not all bunched together (right now it looks awful). Please see attached image of a test email. I'm already aware that I can change the 'DateTime' but not how to add a line break.
Is there any way to change how the placeholders are displayed? I would also like to change the wording for 'Join Zoom meeting' to 'Click here to join the zoom meeting'.
I appreciate that you are busy but I'm developing this website for a client and it's launching on Sunday. If I receive a quick response then I may consider upgrading to a Developer license and using Amelia for other client websites.
Many thanks,
Michelle
Ok so the solution to add a line break is to wrap the placeholder in <p> tags but I would still like to know if it's possible to edit the other placeholder wording.
Hi, Michelle
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I am happy to see that you resolved the initial issue to make line breaks in order to separate the appointment data by wrapping the placeholder in <p> tags.
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I am sorry to disappoint you, at this time we are not able to change the hyperlink text for the Zoom Join URL placeholder.
I was thinking to try to make custom HTML URL with edited link text, but right now it would not work if we do that, we must not add it behind text, as it is already being forwarded as Hyperlinks.
This is a warning our devs placed at the Zoom Documentation about it :
Please feel free to search through our feature suggestion page,
to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;
and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Kind Regards,
Miloš Jovanović
[email protected]
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