Hi, Alejandro 

Sorry for the delay

Currently, we have a bug if you place both old and new Form together on same page - The devs are working on a fix, i can't promise an ETA - but for the time being, please avoid setting both Forms on same page,

you can set one page for Old Form, and on another you can place the New Form.

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But perhaps i misunderstood the issue.

If the issue is that for logged-in users the site looks different then for non logged in users;

The issue might be in your site security settings. 

They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). 

They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

Let us know how it goes, please, that should resolve the issue,

but if not, we will be here to help.

Hi, Alejandro.

The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). 

Also, show them these error screens, and they should help you resolve the CORS issues.

They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

Let us know how it goes, please, that should resolve the issue.

Hi, Alejandro 

Sorry for all the waiting time.

I have escalated this issue with our 2nd level Team.

As soon as they advise, i will report back straight away.

Thank you for your patience.

Hi, Alejandro 

I have been advised by senior colleagues.

If we had a bug for non-logged in users not be able to see the Form,  this would also happen on our Test sites, and our Demo.

Please check out our Demo website with Amelia here, where you can see that, regardless we are logged-in or not, everyone can see the New Step Form on the booking pages.

So, as we mentioned before, this issue is not coming from Amelia - if it was, we should be able to reproduce it on another site;

So far, the only users who had the issue where they could only see any website elements as logged in,  but not when they are not logged in;

has been related to a security issue on the site.

Please check if you have any security plugins - see what happens if you disable them, can you still see the issue;  if not, there might be something else blocking access to non-logged in users.

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Additionally, i noticed on one screenshot you sent me, the error said :

' Access to script at 'https://cdn-5df0e944f911cb0cdc3f3886.closte.com/wp-content/plugins/ameliabooking/v3/public/assets/public.4446c7a4.js?ver=5.0.2' from origin 'https://jurisdata.me' has been blocked by CORS policy '

- This CORS error occurs when your site is trying to load files from a different domain than your WordPress domain, so your provider will need to help you adjust your CORS settings to make them less restrictive and allow these files to be accessed.

Let me know how it goes. Thank you

Hi, Alejandro 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

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And please point out what is the name of the WP page with this issue, so that we can see how you setup the shortcode for it?

Thank you