We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I got a problem with a Wordpress projet.
This project is a bit like Doctolib but for alternative medicine. We use your plugin to manage the booking of appointments. The "employee" role of your plugin has a constraint, it must be linked to a woocommerce subscription. Indeed, if a person is "a health professional" and wants to take a subscription to benefit from all the features of an "Employee" (appointment management, etc. ...).
We manage the registration, the user connection via Ultimate Member. Is it possible, with your plugin, to link the two? That is to say, for the form linked to customer registration, to be able to insert the data in your plugin, on the customer part?
Hello Théo,
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for your question I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots, in Amelia category?
Looking forward to your reply there.
Kind Regards,
Marko Davidovic [email protected]
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