As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello,
I got a problem with a Wordpress projet.
This project is a bit like Doctolib but for alternative medicine. We use your plugin to manage the booking of appointments. The "employee" role of your plugin has a constraint, it must be linked to a woocommerce subscription. Indeed, if a person is "a health professional" and wants to take a subscription to benefit from all the features of an "Employee" (appointment management, etc. ...).
We manage the registration, the user connection via Ultimate Member. Is it possible, with your plugin, to link the two? That is to say, for the form linked to customer registration, to be able to insert the data in your plugin, on the customer part?
Hello Théo,
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for your question I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots, in Amelia category?
Looking forward to your reply there.
Kind Regards,
Marko Davidovic [email protected]
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