We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like to use the "Add to Calendar" option for appointments but I have two problems:
1) The location address is not showing up in the Google Calendar request, and when I try to change the address under "Location" settings it never saves correctly.
2) The time in the Google Calendar request is incorrect from the actual Appointment time.
Hello Becky
The "Add to Calendar" option for customers is not the same as the Google or Outlook Calendar integration.
You need to access the Notification Settings in Amelia, and configure the ICS file description:
In there, you can use the placeholders you'd use in your email notifications, so you could use %location_name% or %location_address% in there.
2. In order to pull the correct address from Google Maps, you need to enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and add your billing account. You can read more about this here.
When these are enabled, please add the APIs in API Restrictions on the "Credentials" page:
If you did all this, please check if you inserted the API keys in Google Map API Key option in General settings of Amelia.
Kind Regards,
Aleksandar Vuković
[email protected]
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