We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3080116
Step Form 2.0 Appointment Overview Fix
Closed

Comments

  •  3
    Sebastian started the conversation

    The appointment overview when creating recurrent appointment is really hard to make sense of.

    Once more: you specifically target Amelia (among others) to clinics, practices, therapists, … who have a user/patient/client base with a higher need for good accessibility. The current state of Step Form 2.0 is far from good in terms of accessibility, even unusable in some aspects. Please take a lot more care about peoples' needs instead of funky-fancy-design and animation.

    The appointment overview is not decipherable for people with certain impairments – and just plain ugly to use for anyone else. You just put naked info in a line with minimal spacing and no visual clues howto make sense of it. 

    2906021953.png

    This section needs structure and information:

    • space out the info or add separators to give better distinction between count, date and time.
    • Insert a customisable info text on top that explains what's happening and also gives a hint that users can edit each single appointment when opening the the container.
    • It is not immediately cleat that a client can edit appointments. Instead of an arrow to toggle the container, an icon or text like "edit" would clarify this.
    • The three dots have only one selection – this makes no sende. A simple trash can icon as last entry would be suffice (until further functions need to sit there)


    minimalist design != taking away informational integrity, context and clues.
    One should never let design get in the way of functionality and accessibility.


  •  2,576
    Aleksandar replied

    Hey Sebastian

    Thank you for your feedback, we appreciate it very much. Please note that the booking form v2 is still in the Beta phase, so all suggestions, criticism, and advice are welcome!

    We forwarded the ticket to our development and management, and we hope they'll include the recommended improvements for one of our future updates.

    Please feel free to send each suggestion as a separate item on our feature suggestion page as well, since more votes a feature suggestion receives, sooner will it land on our developers' task list.

    Thank you once again!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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