The Amelia Plugin seems to be crashing the site consistently. I have noticed that it does so the moment it is enabled with the woocommerce plugin. We have the site hosted on Godaddy's managed WP plan. I tried downgrading the WC version to 6.6 but with no luck.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We thank you for that but we will need to investigate further, would you be able to provide us with a staging site, along with, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Hey Milos, I had done a bunch of debugging and I had done what you suggested in the beginning, it was woocommerce and Amelia together that caused the crash, I had disabled everything else (although I do have Smush installed on the site) but when I went through the error logs and I see that godaddy MWC plugin is throwing the major errors so have them checking as well.
Thank you very much for passing this update, and for passing the details on the comment from GoDaddy.
I passed all the details to our developers.
We are treating this as a matter of the highest urgency.
Our developers are investigating, and we will advise you as soon as we get any new information.
-
But we will need either a staging/test version of your site, or a cloned version; so that our devs can try to debug the issue for us.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
-
If you sent us credentials, or cloned site, just make sure to mark the response as Private, please, so that nobody can see your credentials. Thank you
Thanks Milos, I'm considering switching off Godaddy's managed plan, given how much nonsense has happened and how lax they have been about it all refusing to take ownership or acknowledge their mistake and rectify it.
I made a test booking on your site - so i can confirm it beyond a doubt.
Our developers will most probably include this fix as part of the next Update - but i will follow the situation, and i will report back once more, just to confirm that the fix will be included, then you won't have to worry about repeating this process again.
The Amelia Plugin seems to be crashing the site consistently. I have noticed that it does so the moment it is enabled with the woocommerce plugin. We have the site hosted on Godaddy's managed WP plan. I tried downgrading the WC version to 6.6 but with no luck.
I am also experiencing this!
How long has this been happening for yours? It looks like ours started about a day ago.
Hello Ajay,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Ajay,
We thank you for that but we will need to investigate further, would you be able to provide us with a staging site, along with, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Ajay and Belinda.
I discovered, for Belinda, even when i disabled Amelia, i got a couple of critical errors.
I found that it seems there is a conflict between 2 other plugins on her site.
They are Smush and JetPack.
But somehow i managed to reinstall Amelia on her site, so we will proceed on her ticket, i am not sure if you have same issue here.
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Can you please help us isolate if you have a conflict between Amelia and another plugin. Here is what you can do :
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).
If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred.
Once it does reoccur, you will have found the plugin causing the issue.
-
Please tell us if you isolate the exact conflict that is causing the issue; it can save a lot of time for us, then we can help you resolve it quicker?
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Milos, I had done a bunch of debugging and I had done what you suggested in the beginning, it was woocommerce and Amelia together that caused the crash, I had disabled everything else (although I do have Smush installed on the site) but when I went through the error logs and I see that godaddy MWC plugin is throwing the major errors so have them checking as well.
This is what godaddy has to say.
Hi, Ajay
Thank you very much for passing this update, and for passing the details on the comment from GoDaddy.
I passed all the details to our developers.
We are treating this as a matter of the highest urgency.
Our developers are investigating, and we will advise you as soon as we get any new information.
-
But we will need either a staging/test version of your site, or a cloned version; so that our devs can try to debug the issue for us.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
-
If you sent us credentials, or cloned site, just make sure to mark the response as Private, please, so that nobody can see your credentials. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Milos, I'm considering switching off Godaddy's managed plan, given how much nonsense has happened and how lax they have been about it all refusing to take ownership or acknowledge their mistake and rectify it.
I really appreciate your help.
It looks like the patched plugin worked!. Thank you so much Milos!
Hi, Ajay
I am happy to hear it
If you can test out the site and Amelia a bit more, let me know if you notice any issues.
So far, looks good.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Ajay
I made a test booking on your site - so i can confirm it beyond a doubt.
Our developers will most probably include this fix as part of the next Update - but i will follow the situation, and i will report back once more, just to confirm that the fix will be included, then you won't have to worry about repeating this process again.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I did do a number of bookings to test it out before I mentioned that it was working ;-) I'll update this thread if I notice anything else happening.
I noticed that you've officially pushed out 5.1 with the fix, thank you!