We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When we use the wpdatatables shortcode in a Wordpress post, it causes the media gallery to be unavailable so we can't upload or insert pictures.
Hi, Shannon
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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The developers isolated and resolved this issue.
There is a modification of the code that needs to be done. They did it on our testing site, but please apply this to your site, as well.
The problem is with Gutenberg and the tables on the page that are editable.
The devs will work to add a permanent fix as part of the plugin, but for now, until they finish, you will have to repeat this process during updates.
Please open this PHP file with any text/code editor :
wp-content/plugins/wpdatatables/source/class.wpdatatable.php
around line 2996 we changed this :
if ($this->isEditable()) { wp_enqueue_media(); }
and replaced it with this:
if (!(is_admin() && function_exists('register_block_type') && (substr($_SERVER['PHP_SELF'], '-8') == 'post.php' || substr($_SERVER['PHP_SELF'], '-12') == 'post-new.php')) && $this->isEditable()) { wp_enqueue_media(); }
Please save these changes, and check if everything works now,
let me know how it goes and if you have any questions. Thank you
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
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Thank you. This worked.
Hi, Shannon
I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.
Have a great day!
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Was this issue fixed in the most recent update? Trying to decide if I need to do this again but the code doesn't look the same as it used to.
Hey, Shannon
My apologies for such waiting time, sorry about that.
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In the latest ChangeLog, i can see devs made this patch note :
So it seems it is definitely completely fixed, i would say
Please update your plugin - and let me know if you still notice any issues.
Thank you
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables