Okay
  Public Ticket #3079468
Wrong time saved on appointments
Closed

Comments

  • Yin started the conversation

    Hi,


    I have trouble with the time showing on the appointment section  (wp admin)


    The plugin is fully configurated and all the dates on the front end are right. But when a client place a reservation for example  at 10:00, it shows for the admin 2 hours early (8:00).


    Front end it shows the right date but after reservation on the admin panel is saving it wrong. How can I fix this?

  •  1,853
    Miloš replied

    Hi, Yin 

    This might be an issue with the Time Zone settings.

    Please check these points:

    If you enabled this setting : Show booking slots in client time zone on the Amelia general settings :

    3497229363.png

    If you enable this option your clients will see time slots in their own time zone, and once they schedule an appointment you will see it in the back-end in the time zone that you have set in the WordPress General Settings under the Timezone option. So, for example, if your clients are in a time zone that is 1 hour less than yours, they will schedule an appointment for 8 pm, and you will see this appointment at 9 pm in the appointments list.

    -

    Also, for example, in the main WP time zone, on the settings , if you have set a fixed UTC time zone.

    We strongly recommend switching to a City that is the closest to the same time zone, to avoid any issues between back-end and front-end times.

    9666351965.png

    Please check out more details explained about using time zones in Amelia on this page. Time Zones with Amelia

     The main summary is : 

    When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress.

    -

    And with this new feature to set employees time zones; we also recommend picking a city, rather than a fixed UTC time zone, to avoid any issues.

    Important to note : for employees as well, it will only show their time zone when they log into the employee panel;  otherwise on the back-end, it will always show your WordPress time zone.

    I hope that was clear, but let me know if you fixed the issue, or if it is still persistent, please.

    Thank you



    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables