We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi.
I am having an issue in that my table is not displaying on my WordPress site. It is greyed out and is displaying a spinning wheel.
I have cleared the browser cache, and it has made no difference.
I have attached an image of the issue.
Thanks.
Can someone please help with this. Things I have already done;
1. Cleared browser and website cache
2. Turned off and on CDN
3. Used a different browser
None of this has resolved the issue...
At best, the table filtering works for a minute before the table crashes and refuses to load, and comes up with a spinning wheel instead, please see image below.
Hello Sonny,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Sonny.
Thank you for the access but it's not needed at this point. There's this error on the page:
These errors can happen for a few reasons, but they always happen for server-side tables (MySQL, manual, or imported tables). Unfortunately, we can't help you resolve the issue since it doesn't tell us where it's coming from.
Check if you have any other errors, notices, or warnings in your console. If there are, resolve them first because they are interrupting wpDataTables' admin-ajax calls and the errors returned are referring to either bad Ajax or bad JSON response.
Another thing that could be causing this is cache. If the data is being cached on the page, the returned data is not the same, or not at least what wpDataTables is expecting to see, so the error occurs. Try clearing all cache from your website and browser, and then prevent the pages containing wpDataTables from being cached.
Last, it could be the data in the table(s) - if the data is not the type that it should be (for example, a non-numerical value in an integer or a float column), or if the data has been changed for a formula column. Try creating a new table from the source table and see if it's going to cause errors. If it doesn't (after excluding cache as the cause), look for differences between data, filters, etc.
I hope that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables