We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
My customers problems still are there. The customers experienced difficulties to understand why they have to connect multiple times (WPAmelia and Wordpress for woocommerce integration cart).
One of the major issues, as i could understand, is that the passwords could be different between WPAmelia and Wordpress... The customers get lost in the checkout process. They often tries to ask for new password, but they can't figure out that they have 2 accounts, one for WPAmelia and one for Wordpress user. They succeed sometines, but next time they will probably to connect to WPAmelia customer panel with their changed wordpress password, etc.
Customers are going mad with that :/
Have you a solution for the annoying problem ? How to synchronize passwords ? Or Auto connect their Wordpress account when connecting to WPAmelia customer panel ?
Thanks
Hello Stephen,
Thank you for purchasing our product, and for reaching out to us.
When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details.
When this option is turned on and when the customer first makes an appointment, he will receive that mail.
That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.
And we can't stop WordPress from sending that email. Customers create WordPress credentials there.
As for the customer panels, they are in separate entities, and unfortunately, there is currently no possibility to synchronize them with the WP account.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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