My customers problems still are there. The customers experienced difficulties to understand why they have to connect multiple times (WPAmelia and Wordpress for woocommerce integration cart).
One of the major issues, as i could understand, is that the passwords could be different between WPAmelia and Wordpress... The customers get lost in the checkout process. They often tries to ask for new password, but they can't figure out that they have 2 accounts, one for WPAmelia and one for Wordpress user. They succeed sometines, but next time they will probably to connect to WPAmelia customer panel with their changed wordpress password, etc.
Customers are going mad with that :/
Have you a solution for the annoying problem ? How to synchronize passwords ? Or Auto connect their Wordpress account when connecting to WPAmelia customer panel ?
Thank you for purchasing our product, and for reaching out to us.
When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details.
When this option is turned on and when the customer first makes an appointment, he will receive that mail.
That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.
And we can't stop WordPress from sending that email. Customers create WordPress credentials there.
As for the customer panels, they are in separate entities, and unfortunately, there is currently no possibility to synchronize them with the WP account.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
Hi,
My customers problems still are there. The customers experienced difficulties to understand why they have to connect multiple times (WPAmelia and Wordpress for woocommerce integration cart).
One of the major issues, as i could understand, is that the passwords could be different between WPAmelia and Wordpress... The customers get lost in the checkout process. They often tries to ask for new password, but they can't figure out that they have 2 accounts, one for WPAmelia and one for Wordpress user. They succeed sometines, but next time they will probably to connect to WPAmelia customer panel with their changed wordpress password, etc.
Customers are going mad with that :/
Have you a solution for the annoying problem ? How to synchronize passwords ? Or Auto connect their Wordpress account when connecting to WPAmelia customer panel ?
Thanks
Hello Stephen,
Thank you for purchasing our product, and for reaching out to us.
When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable this option every time a new customer schedules the appointment he will get the Amelia Customer user role and automatic email with login details.
When this option is turned on and when the customer first makes an appointment, he will receive that mail.
That mail is sent by WordPress automatically when a WordPress user is created with that email. This happens and it would be the same with any plugin.
And we can't stop WordPress from sending that email. Customers create WordPress credentials there.
As for the customer panels, they are in separate entities, and unfortunately, there is currently no possibility to synchronize them with the WP account.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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