We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
When I click Customize > Step-by-Step Booking Form 2.0 I just get a blank page. It's as if the options aren't loading.
I've tried deactivating all plugins except for Amelia. I'm using the Hello Elementor theme. PHP 7.4.
Any ideas?
Hi, Mark
Thanks for reaching out to us
This might be an issue with the cache,
or a conflict with the current theme or another active plugin combined with Amelia.
Let's try these steps, please :
Please deactivate Amelia, clear cache, activate Amelia, clear cache again.
You can clear cache with the plugin such as "W3 Total Cache" or any other, also clear your browser cache and cookies.
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If that does not help :
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Let me know how it goes. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Mark.
Apologies for the waiting time.
This is the error :
"The page at 'https://www.somatichabit.co.uk/wp-admin/admin.php?page=wpamelia-customize-new' was loaded over HTTPS, but requested an insecure script 'http://www.somatichabit.co.uk/wp-content/plugins/ameliabooking/v3/public/assets/customizeForm.523e8ffd.js'. This request has been blocked; the content must be served over HTTPS. "
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Please check this page on How to Properly Move WordPress from HTTP to HTTPS.
Let me know if that resolves the issue. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables