We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I wanna use Amelia for course booking and im not sure how i can do his since its a 1 time payment for the whole course, when i do it as an event my events in the backend is spammed by the same event everyday because its a 3 month event and then it becomes very annoying to manage your events.
if i try to do it as a service, the customer gets the calendar to choose his time from, and i dont want him to choose since its a set time that is recurring every week.
can you suggest me a way to do it?
Hello Muhanad,
Thank you for purchasing our product, and for reaching out to us.
If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
Amelia is designed that way and currently, these are the options you can use.
We also have an option for recurring appointments, you can read more about it here.
Maybe that option suits you best. But a large number of our customers for courses use our events option, Amelia is not designed in the core for several monthly courses, but you can achieve it in those two ways. Or with the events option and maybe our recurring appointments option will help you.
If you have any more questions please open another ticket in Amelia category and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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