We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1) Will you be planning a better integration with BuddyBoss? Currently the Employee Panel part is really confusing as it has a Logout and Change Password option while with BuddyBoss you are already logged in as a user: https://prnt.sc/Pi8RZM6hSKsk
It doesn't really feel like an integration with these still visible?
2) Is it possible for Employees to see their calendar in the Employee Panel?
3) The Employee Profile seems to be in a dropdown but the appointments is is a tab that doesn't even look like a tab, it's just floating text. I'm wondering if it's supposed to look like that or if we have some css conflicts. Having the email address as the top level of the dropdown seems strange too, is it meant to be like that? From a UI point of view it's very confusing: https://prnt.sc/79g9L-dhEwpY
Thanks in advance for your review of these points :)
Hello Dan,
Thank you for reaching out to us.
1. The Employee panel is a separate entity and that's how it works for now. We have no information for the moment on whether something will be changed in the future
2. They cannot see the calendar as such, but they can see their appointments and events that they have scheduled
3. As far as we can see, you don't have a CSS issue and the panel is designed to look like that. With you, everything is in white, so we understand why it seems that way to you. You can see in my example that when you change the colors, everything is better visible and that the fields are separated.
Any suggestion that you have I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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