Hello Francesca,

Thank you for reaching out to us.

Can you please provide me with some screenshots as an example of this issue?

Looking forward to your reply.

Hello Francesca

If an approved appointment is deleted, the rejection email is sent to the customer, since the approved appointment was rejected. What other notification would you like them to receive?

Hi again Francesca.

If you don't want the users to receive any emails, you can disable the "Notify the customer(s) by default" in Settings/Notifications.

Otherwise, if you want to disable sending out the rejected emails only, you can simply disable this notification from Amelia/Notifications.