We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
are there any paid amelia consultants i could use? screen sharing and talking could be so much more efficient than writing. i need the following
there is an event, where two groups of people can book ONE employee at the same time. the two groups are unrelated
one group starts the event with one activity and the other group starts the event with another activity. in the middle the swap
one employee greets and instructs the each group briefly and leads them to their activity.
any ideas on how to achieve this?
Hello Jean-Paul
Sorry for the delay.
Unfortunately, we don't offer live support yet.
One employee can't be booked for two appointments at the same time, nor if the appointments overlap. If you're using events in Amelia, however, you don't even need to assign employees (Staff) to them since they can work without an employee.
Without an employee, you can create overlapping events but I'm not sure if that approach will work for you.
Kind Regards,
Aleksandar Vuković
[email protected]
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