We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Thank you for your continued support.
I am contacting you because an error occurred when I tried to change my reservation from Amelia's member page.
It seems that when changing a reservation from Amelia's member page, if the date and time before and after the change overlap even slightly, the reservation cannot be changed.
Example: 6/30 15:30-17:00 ⇒ 6/3016:30-18:00 cannot be changed because the time before and after the change overlaps by 30 minutes.
Example 2) 6/30 15:30-17:00 ⇒ 7/1 16:30-18:00 can be changed.
I would be grateful if you could provide any solutions.
Thank you in advance.
Hello MITSUTAKA
We can't replicate this issue locally.
We booked an appointment from the front-end from 15:30 - 17:00 on July 5th, then we logged into the panel as that customer and successfully rescheduled for 16:30 - no issues. Take a look at the screencast included.
Please note that the time zone is not the same in the back end as it is in the front end, but you can see that the appointment is the same. The only reason that comes to mind is that there's already an existing appointment at this time, and that other appointment overlaps. Can you please record your screen and show us the behavior?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Mitsutaka.
Sorry for the late response.
I still can't replicate this. If there are no busy events in my employee's Google Calendar, I'm able to change the appointment from 3:00 - 04:30 (the duration is 1.5 hours). If there's another busy event in my employee's Google Calendar that starts at 04:30, I'm not able to reschedule the appointment for that time because it's being blocked.
Can you please provide me with admin credentials in a PRIVATE response, along with the login credentials for this customer? Also, please tell me which date in the future I can try modifying so I see the error.
Just remember to enable the Private response again.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables